Overview

At 5Senses.com, we strive to provide a seamless and efficient shipping experience for all our customers. We process and ship orders as quickly as possible to ensure that your spices and herbs reach you in the best condition. This Shipping Policy outlines the details regarding how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Processing Times

Once your order is placed, it will be processed within 1-3 business days, excluding weekends and holidays. Please note that processing times may vary depending on product availability, the size of your order, and other factors such as high demand periods. During peak seasons or promotional events, processing may take longer. You will receive a confirmation email with tracking information once your order has been dispatched.

Orders placed on weekends or holidays will be processed on the next business day. If there is a delay in processing or if we encounter any issues with your order, you will be notified via email.

Shipping Methods and Costs

We offer a variety of shipping methods to cater to your needs. Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery address. Our available shipping methods include:

  1. Standard Shipping: Typically arrives within 5-7 business days (depending on location).
  2. Expedited Shipping: Typically arrives within 2-3 business days.
  3. Priority Shipping: Typically arrives within 1-2 business days.

Please note that shipping times are estimates and may vary based on factors such as weather conditions, carrier delays, or other unforeseen circumstances.

We currently offer shipping within the United States and are working toward expanding internationally in the future. Any applicable taxes, duties, or additional fees for international shipping will be the responsibility of the customer.

Delivery Times and Delays

While we strive to meet our estimated delivery times, please be aware that all delivery dates are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or issues with customs (for international shipments). We are not responsible for delays caused by the carrier or any unforeseen circumstances that may affect delivery timelines. If your order does not arrive within the expected timeframe, please contact our customer service team, and we will assist you in tracking and resolving the issue.

Tracking Your Order

Once your order has been processed and shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery directly on the carrier’s website. If you have any questions or issues with tracking your order, please feel free to contact our customer service team, and we will help you locate your package.

International Shipping

At present, we only ship within the United States. However, we are planning to offer international shipping in the future to expand our reach to customers in other regions, including Canada and South America. As we move toward this expansion, we will provide additional details regarding shipping rates, times, and customs policies for international orders. Please check back periodically for updates on our international shipping options.

Shipping Restrictions

Certain products on our website may be subject to shipping restrictions, and we reserve the right to refuse or cancel an order if shipping is not feasible to your location. Additionally, some products may be restricted for shipping to specific areas due to regulations, hazardous materials, or carrier limitations. If any restrictions apply to your order, we will notify you via email, and you will be given the option to cancel or modify your order.

We are also unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please ensure that you provide a valid and complete shipping address when placing your order to avoid delays or complications.

Address Errors or Changes

It is the customer’s responsibility to provide an accurate and complete shipping address when placing an order. We are not liable for any delays or issues resulting from incorrect or incomplete address information. If you notice an error in the shipping address after placing your order, please contact us as soon as possible. While we cannot guarantee that we can make changes to your shipping details once the order is processed, we will do our best to accommodate your request if the order has not yet been shipped.

If the carrier returns a shipment due to an incorrect or undeliverable address, you will be responsible for any additional shipping fees to resend the package.

Damaged or Lost Shipments

In the event that your order arrives damaged or is lost during transit, please contact us immediately. We will assist you in filing a claim with the carrier and work with you to resolve the issue.

For damaged items, please take photos of the packaging and the product and provide them to us for inspection. We may ask for additional documentation if needed. Once the damage is confirmed, we will either send a replacement or issue a refund, depending on the situation.

For lost shipments, please contact us within 30 days of the shipment date, as claims for lost packages may be subject to the carrier’s policies. If your shipment is confirmed as lost, we will work with the carrier to resolve the issue and provide a replacement or refund where applicable.

Contact Information for Shipping Issues

If you have any questions or concerns regarding shipping, including address errors, damaged packages, lost shipments, or delays, please reach out to our customer support team at the following contact details:

Email: WeCare@5Senses.com

Our team is available to assist you with any shipping-related issues during business hours. Please have your order number ready when contacting us to expedite the resolution process.