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Accessibility

Our commitment

We want everyone to be able to browse and buy from 5Senses, whatever device or assistive technology they use. We build this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

Accessibility here is built into the website itself. We do not use an accessibility overlay or a toolbar widget, because those sit on top of a site rather than fixing it, and they often get in the way of the screen readers and browser settings people already rely on.

What we have done

  • Keyboard use.Every page starts with a “Skip to main content” link, and whatever you focus with the keyboard is clearly outlined, so you can always see where you are.
  • Page structure. Pages use real headings and landmarks, and declare their language, so a screen reader can announce and navigate them properly.
  • Forms. Labels stay visible above each field rather than disappearing when you type. Errors appear underneath the field they belong to, in words, and are announced to screen readers rather than shown only as a colour.
  • Touch and tap targets. Buttons and links are sized so they can be used comfortably on a phone, and form fields are large enough that iPhones do not zoom in when you tap them.
  • Colour. We do not use colour alone to carry meaning, and we check text contrast against the AA standard.
  • Testing at many sizes. We check the site from large desktop screens down to small phones, with touch simulated, rather than assuming it works.

Where we are not there yet

We would rather tell you this than claim otherwise:

  • Reduced-motion preferences are respected in some parts of the site but not yet everywhere.
  • Some newer pages have not yet been through a full accessibility review.
  • This site has not been independently audited by an external accessibility specialist.

We are working through these, and this page will be updated as they are resolved.

Tell us about a problem

If any part of this website is difficult or impossible for you to use, please tell us and we will help you directly as well as fix it. Email wecare@5senses.com with the page address and what went wrong. We aim to reply within five business days.

If you cannot complete an order because of an accessibility problem, say so in your message and we will take the order for you.

This statement was last reviewed on 24 August 2026.